Timescales and Delivery
For custom stamps we normally take less than a week to dispatch following your initial enquiry, sending you a PDF or jpeg proof via email and making the stamp following your approval. If for any reason things look like taking longer, we'll always keep you informed. And if it is urgent, do tell us and we'll try to beat any deadline you have to meet.
We will soon be adding various standard or stock stamps and other items such as arbor presses. For these our policy will be to dispatch the next working day following day of purchase.
All items will be sent either by Royal Mail First Class Recorded Delivery, or for heavier items we use UPS next day delivery to the UK mainland. Remote areas such as the Scotttish Highlands may take longer to deliver. For all other locations please contact us before ordering so we can provide an individual shipping quote.
Refunds and Cancellations
For all bespoke stamps we require full payment upon approval of submitted proof. Once we have made the stamp/stamps we will be unable to offer refunds or take cancellations, purely because they are bespoke and therefore of no use to anyone else if you change your mind. However, in the unlikely event (we have stringent quality control) of having taken delivery you find the product to be faulty please return it by recorded delivery with your description of the problem within 30 days of your purchase and we will issue a full refund.
For all other non-bespoke stamps and products if for any reason you are not satisfied with your purchase you may return it within one month by signed for delivery stating your reasons for return and we will issue a full refund provided the reasons are genuine.
Artisans.co.uk is a trading name of Cliffeco Limited, a design company first established in 1989.
Company Registration number 2426105
Our registered address is
Shropshire SY13 3LB
Tel: +44 (0) 1948 840080
Fax: +44 (0) 1948 840020
All our work is bespoke so we require payment in full before commencing any orders, no matter how large or small your business is. We have learned the hard way that if we send work out without up front payment then sadly there are some that take advantage of the situation and avoid sending payment. Its very sad, but we've been let down so many times by seemingly reputable businesses that we've stopped offering any sort of credit terms.
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